AHF Directory   Programs and Services for the Bleeding Disorders Community Since 1989, we have dedicated our services exclusively to the bleeding disorders community...because you deserve the very best. Bleeding Disorders Homecare Pharmacy Services Homecare Services LifeGuard Program™ Reimbursement Services Educational Services Charitable Giving and Recognition Make Our Team A Part of Your Treatment Team “In the mid-eighties we asked ourselves how we might help the many families who were living every day with the same worries, fears, and challenges as we were. Our vision was to bring families the very best pharmacy and disease management program possible and to shoulder some of their burden of living with bleeding disorders.  Our vision came to life when we decided to create AHF.  Since 1989 we have dedicated ourselves to serving the needs of families living with bleeding disorders. Until there is a cure, we pledge that we will continue to bring home delivery of life-giving medications and support services to families across the country.”  Donald Colburn, Founder of AHF. BLEEDING DISORDERS HOMECARE Since our founding in 1989, AHF has provided home delivery of clotting medications to people with hemophilia and other inherited bleeding disorders. AHF’s founder, Donald Colburn, lived with severe Hemophilia A and many of its complications. He understood the importance of a well-managed approach to the treatment of hemophilia. He and his wife, Kathy Ann Keenan, began AHF as a way to ease some of the burden of bleeding disorders care. AHF has established a level of respect that is unmatched among homecare providers. AHF is uniquely positioned to provide care to families on home infusion programs. Our goal is improving quality of life, reducing morbidity and mortality, and delivering cost-effective care and services to all of our clients coast-to-coast. Our staff is here for you, whether you are calling to place an order or to discuss a problem. AHF client families receive prompt and personalized services 24 hours a day, 365 days a year from our caring and well-informed client services staff. We promise that you will never have to speak with or place your order on a machine. We deliver physician prescribed clotting medications and related ancillary products to your door using next-day delivery services. We gladly arrange visiting nursing services and our skilled staff is able to cut through the red tape of insurance reimbursement. Living your life and not doing paperwork...can be your focus. Whether your family lives with bleeding disorders or you provide medical care to families with bleeding disorders, you deserve the very best and most reliable homecare service. Learn more about how AHF can bring new meaning to the words quality care, through our innovative program LifeGuard ™. AHF has been awarded the Good Seal of Approval of the Joint Commission (JCAHO). This certification confirms what our clients have always known and what our staff members have worked so hard to assure. When only the very best bleeding disorders homecare will do, you can arrange for AHF to bring our outstanding programs and services right to your door. PHARMACY SERVICES The AHF Pharmacy Our independent, on-site pharmacy warehouse will supply your family with the full range of physician prescribed clotting medications and all supplies needed to complete an infusion. Our commitment is to provide the highest quality services to families from coast-to-coast. With AHF you will never be faced with the need to drive for hours, or even minutes, to get your medication. You will never have to suffer long delivery delays and you will never receive mystery packages. Pharmacy Team Our team of licensed pharmacists and certified pharmacy technicians has received special training in treatment protocols for hemophilia, von Willebrand disease, and related inherited bleeding disorders. As a part of our client services program, these pharmacists and pharmacy techs monitor your prescriptions and your at-home supplies, and will always notify you in case of any emergency recalls. Our pharmacy team is on duty 24-hours a day, 365 days a year to ensure that we are here to handle any emergency that might arise. You will never have to wait until Monday for your questions to be answered, for your order to be taken, or your order to be shipped. Orders and Shipments When your order is prepared for shipment by our pharmacy team, we guarantee that you will receive exactly what you ordered. Your order will include the medications and supplies prescribed by your physician. Your order will arrive at your home, or any address you requested, within 24 hours of placing your order. We track your package with the overnight service selected to deliver your order to be sure that your package has been delivered. Our client services staff will then contact you to be sure that you are completely satisfied with your order. We will confirm that the packaged contained exactly what you ordered and that everything in the package was delivered in perfect condition. You will never have to put up with incorrect supplies or face a long delay for a replacement order of the correct medication. HOMECARE SERVICES Our client services staff is the best in the business. They are available 24 hours a day to help assist in an emergency, to fill an order, and to discuss a problem. Hemophilia, von Willebrand disease, and related inherited bleeding disorders are our only business. Our client services staff is here for you and your family...and we have been here for the bleeding disorders community since 1989. All AHF client families, who order clotting medications from the AHF pharmacy, receive the full benefits of the LifeGuard™ program. Our client services staff will make all of the necessary arrangements according to the instructions set by you and your doctor. THE AHF LIFEGUARD ™ PROGRAM The LifeGuard Program is a personalized program designed to meet each client’s individual needs. Our pharmacy warehouse stocks the full line of prescription clotting medications. Ordering and next-day delivery of clotting medications and ancillaries is available 24-hours a day, 365 days a year anywhere in the United States by overnight service. AHF delivers all ancillaries and supplies needed to complete an infusion including: winged infusion sets, syringes, alcohol wipes, gauze pads, adhesive bandages, tourniquets, cold packs, and others that may need to be tailored to the specific needs of a specific client family. Nursing services are gladly provided to any AHF client where these services are required to complete a home infusion. Biohazard containers are supplied to each client along with pre-paid return postage to an authorized and regulated disposal firm. Cotting medications are delivered via overnight carrier for next day delivery. Emergency courier service can be arranged, where needed, at no additional cost to you. Laminated identification/emergency treatment cards are available to all clients from AHF upon request. AHF retains a history of factor lot numbers used by each client. These data are permanently retained in our files. Clients receive an infusion binder and log formsto record home infusions, upon request. Recall notices are immediately provided to all clients and their treating physicians. At AHF, our inventory of clotting medications and supplies is recorded and tracked by lot numbers. This has been our practice since opening our pharmacy doors. A permanent record of each recall is retained in our files. Our website contains a direct link to the CDC Recall and Withdrawal site. In addition each client receives a travel bag for transporting clotting medications, an educational binder of timely and relevant information, and brochures on specific topics of concern to families living with bleeding disorders. REIMBURSEMENT SERVICES Since 1989, the AHF reimbursement staff has managed the flood of papers and the complex of red tape that is all part of the insurance picture. Our pledge, from the start, has been to help carry some of the burden of bleeding disorders care for our clients. We have experience with hundreds of insurance carriers, state health insurance programs, HMOs, PPOs, disease management companies, and case management programs. Let our experience take the worries out of managing and monitoring reimbursement for bleeding disorders care for your family. Our reimbursement specialists work with each client family to ensure a smooth transition to our homecare program. We file claims, follow-up on reimbursement with insurance carriers, state health insurance programs, HMOs, PPOs, disease management companies, and case management programs. From day one, AHF has never hidden billing information from our clients. Billing information, for each shipment that is submitted for reimbursement on a client’s behalf, is sent to the client. Any discounts are explained, all contracted prices are explained, and all of your questions are answered. We work with each family to maintain insurance coverage, monitor lifetime caps, and handle any reimbursement issues. EDUCATIONAL SERVICES At AHF we believe that information and education are necessary for those who are faced, everyday, with making difficult and critical health-related decisions for our loved ones, ourselves, and our patients or clients. In this complicated health care world, each of us needs to be an informed consumer. The AHF Education Program is there for all who are part of the bleeding disorders community. Family Educational Resources A comprehensive binder of journal reprints and brochures is provided to each new client family. Quarterly information updates, including reprints and brochures, on topics pertinent to hemophilia and related bleeding disorders are provided to each client family. A library of resources, including a series of 14 different topic-specific packets is available on request at no charge. AHF client brochures include the following titles: What is Hemophilia? What is Mild Hemophilia? Living with Inhibitors What is von Willebrand Disease? What is Thrombophilia? Helping Schools Help Out Children When Only the Best Homecare Will Do! These 7 brochures are available, at no cost, to consumers, hemophilia treatment centers, hospitals, and individual practitioners. Orders may be placed by telephone (800-243-4621) or via email (INFO@AHFinfo.com). Our award winning website http://www.AHFinfo.com, was created to provide helpful information on bleeding disorders, treatment and care, available resources and links, and our homecare program. We view our site as a community service and educational resource. Professional Educational Resources A comprehensive resource binder of reprints and informational materials pertaining to hemophilia and related bleeding disorders is provided, at no cost, for healthcare professionals, contract managers, and case managers who care for those with bleeding disorders. AHF offers a series of educational presentations and on-line educational presentations each awarding 1 CEU credit from the Commission for Case Manager Certification (CCMC). On-site presentations are provided upon request for professionals whose responsibilities include making health-related decisions surrounding care for people with bleeding disorders. CEU Course Topics Include: WHAT IS HEMOPHILIA: HEMOPHILIA - 101 WHAT IS HEMOPHILIA -101 – ON-LINE COURSE HEMOPHILIA: ADVANCES IN HEMOPHILIA TREATMENT- Comprehensive Care ADVANCES IN HEMOPHILIA CARE RECOMBINANT FACTOR AND PROPHYLACTIC TREATMENT HEMOPHILIA: ADVANCES IN TREATMENT OVER A LIFETIME-Whole Blood to Recombinant Factor VON WILLEBRAND DISEASE (vWD) - INTRODUCTION TO THE BASICS VON WILLEBRAND DISEASE – INTRODUCTION TO THE BASICS – ON-LINE COURSE CHARITABLE GIVING AND RECOGNITION Since our founding in 1989, we have pledged and provided financial support to our community. We are a bleeding disorders family and understand the critical importance of chapter strength, national advocacy and education, international support programs, summer camp, and medical research to find new treatments and a cure. We have always put our corporate funds and staff volunteer time…where our heart is…in our community! Local Program Support We have always believed local support and advocacy organizations to be the backbone of the hemophilia and bleeding disorders national movement.   We support grass roots fund-raising efforts, local events, local newsletters, educational programs, materials production, camps, and sponsorships promoted by chapters across the country. Our staff continues to volunteer on local boards and committees. National Program Support Since our founding in 1989, we have donated a substantial portion of net income to the bleeding disorders community. We have supported national meetings, educational programs, national research initiatives like the National Hemophilia Foundation's Judith Graham Pool Fellowship and It’s Time for a Cure Campaign. In addition, AHF and our staff support national committees and working groups of the National Hemophilia Foundation, the World Federation of Hemophilia, the Hemophilia Federation of America and the Committee of Ten Thousand (COTT). AHF will continue to fund and donate volunteer staff time to research, advocacy, and educational efforts. Camp Scholarship Program For over a decade, we have offered camping scholarships to young people with bleeding disorders. Local organizations and Hemophilia Treatment Centers are frequently the sponsors of summer camp for children, sometimes siblings, and sometimes whole families affected by bleeding disorders. We firmly believe that the camping experience can be a wonderful and enjoyable one, and an exciting learning and bonding experience for young people affected by bleeding disorders. For this reason, AHF has and continues to provide support to camps across the country, in addition to offering individual camping scholarships to young campers. Kathy Ann Keenan National Award for Excellence in Bleeding Disorders Care Created in 2005, this bi-annual award was originally entitled the National Award for Excellence in Bleeding Disorders Care. The Award was renamed in 2007 for Kathy Ann Keenan, 18 year Executive Vice President of AHF and the wife of AHF's founder, Donald Colburn. This Award honors Kathy Ann, who passed away in 2006, for her courage and her inspiration. Award winners include community leaders, doctors, nurses and social workers from around the country. Each of them was nominated by families and individuals in our community in recognition of their service to the bleeding disorders community and their commitment to excellence. AHF will be presenting awards for excellence in bleeding disorders care every other year. To view the winners, please visit our website at www.AHFinfo.com. The Beth Carew Memorial Scholarship Program Beth Carew was an energetic, bright, loving, and caring woman. She was a person with determination and spunk. She was deeply concerned about her family and her community. She was one of a very few women with Hemophilia A. Beth Carew died in 1994 of complications associated with hemophilia. In her memory and joined by the Carew family, AHF created this scholarship program for young people and adults with bleeding disorders to assist in their efforts to obtain a higher education. The Beth Carew Memorial Scholarship program is now sponsored by the Colburn-Keenan Foundation. AHF is a proud supporter of the Colburn-Keenan Foundation’s efforts to assist those in need. CONTACT AHF TODAY - MAKE OUR TEAM A PART OF YOUR TREATMENT TEAM Full range of clotting medications and supplies  to complete an infusion On-site pharmacy  warehouse 24/7 personal client services support Next-day home/clinic delivery  coast-to-coast Reimbursements negotiated for the client Ongoing client and provider education programs  isiting nurse services gladly provided Benefit coordination services Waste disposal (sharps containers) program Individualized usage history permanently retained Wallet information cards upon request Nearly 100% client satisfaction year after year Never a client lost due to poor service National and International support program Chapter and camp program support Support for research to find a cure UNTIL THERE IS A CURE… THERE IS AHF!™ AHF does not engage in the practice of medicine.   Under no circumstances does AHF recommend a particular treatment or medication for a particular individual. In all cases, AHF recommends that you consult a physician and/or your Hemophilia Treatment Center before beginning a specific treatment.